...is one of my FAVORITE places to eat ever since I was first introduced to it 3 years ago when I moved to California! And now, I am working there. :o) I just completed my first week today and I am enjoying it! I worked as a waitress in the Circular Dining Room at Hotel Hershey for 2 years. Then I worked with dogs for about 4 years. I love the fast pace environment and missed the interaction with people. Now I'm back and it's a million times better because the company is a wonderful place to work for! They have created an admirable foundation and very respectful mission. The President is the grand daughter of the original owners Harry and Esther. Harry and Esther are a Christian family and so Lyndsi, the granddaughter and current President is also Christian and has a ministry in Africa. She donates a portion of the money In-N-Out brings to that ministry as well as the In-N-Out Foundation for children who are abused.
If that's not already awesome by itself, she believes in maintaining the tradition of her grandparents, uncle and father (all who were Presidents of the company at one time). These traditions are to have everything fresh. The tomatoes, onions, lettuce and burgers are delivered almost daily. They have their own butchers to make sure they get the best meat. It is not processed or even frozen! You are literally eating the cow a few days after it is butchered! So quality is a priority here. They will never take shortcuts or do what is convenient and get the most out of paying the least. They are not interested in cutting expenses by reducing quality or wages of their employees. And because they are not a franchise, they are able to pay us well and the managers make as much money as a person of a high position would make at some company ($80,000 - $200,000!!) We have all the benefits, paid holidays, vacation, sick days, personal leave, retirement plan, work events. I was so impressed with the orientation videos.
Their Christian values make this place a wonderful atmosphere to be in. People are happy. We all work together, not against each other. The managers have all started from the ground up (where I'm at - level one associate). There are 8 levels and then management. Their managers are not hired from the outside, doesn't matter what education you have. All of our upper management did the grunt work first, so there are no unrealistic expectations or stuck-up jack@$$es walking around and slamming us for ridiculous things. Yes, we have regional managers come in to check cleanliness of the store, quality and friendliness but they actually come in and work WITH us dressed in uniform. They don't bark orders or act like tyrants. They get in there and do the work with us and THEN we are reviewed on how we work. I've worked for places where these people walk in, take a 30 minute run through of the building and make up their decision. Nope. Not here! They spend the day with us working and then they evaluate how we do.
We get almost weekly feedbacks on our performance so that we know what we are doing well and what we need to work on. Their approach is caring and they want us to succeed, so they give us suggestions on how we can improve. There is so much communication and plenty of upper levels and management around that there is no time for gossip or drama. They've created an atmosphere that makes that impossible.
I had a great feedback review yesterday and I was told that I am very impressive with customer interaction and am learning fast. They appreciate my enthusiasm to be here and that is the key to success in any job. You must take pride in it to be taken seriously and have the ambition to grow. I am so happy here! I know it's just the beginning but I love the fast pace. This type of work isn't for everyone. I get to work for one of my favorite places to eat, and have the opportunity to grow in a company with Christian leaders who give back to the community! And I get TONS of words of affirmations from my co-workers. I really feel blessed. I still plan on going back to school in the fall because it has been a goal of mine to complete an education, but I have a feeling I'll stay with In-N-Out. 2 of my managers have degrees and have stayed here because:
A) it pays well
B) job security
C) there are many fun work events and perks to enjoy by working here
Nobody has been laid off during this depression and revenue at this family owned chain has not gone down a cent! Meanwhile, some of their friends have been laid off.
Whatever the future holds for me, I am excited for it!
Now off I go to have dinner with Ron, Pop, Lyle and Cole. :) The lovely in-laws!